Refund policy

Return Policy

30-Day Return Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original sealed packaging (Ode label seal is unbroken). You’ll also need the receipt or proof of purchase.

How to Start a Return: To start a return, contact us at orders@odemassageball.com. Returns should be sent to: Ode Body LLC
922 Main St STE C #423
Nashville, TN 37206

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@odemassageball.com.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@odemassageball.com.

Additional Suggestions

1. Clarity on Return Shipping Costs:

   • Return Shipping Costs: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. Otherwise, the cost of return shipping will be deducted from your refund.
     
     

2. International Returns:

   • International Returns: Please note that international returns are subject to additional shipping fees. Contact us for more details if you are outside the United States.
     
     

3. Condition of Returned Items:

   • Condition of Returned Items: Items must be returned in their original sealed packaging (shipping box). Any items that are damaged, worn, or altered in any way will not be eligible for a refund or exchange.
     
     

4. Processing Time for Refunds:

   • Processing Time for Refunds: Please allow up to 10 business days for us to process your return after it has been received.

These additions can help clarify your policy further and manage customer expectations effectively.